PRIVACY POLICY
Last Updated: May 14, 2025
Welcome to Galápagos High End. We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our website galapagoshighend.com or use our services.
Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access our website or use our services.
Table of Contents
- 1. THE DATA WE COLLECT
- 2. HOW WE COLLECT YOUR DATA
- 3. HOW WE USE YOUR DATA
- 4. COOKIES POLICY
- 5. DATA SECURITY
- 6. DATA RETENTION
- 7. YOUR LEGAL RIGHTS
- 8. THIRD-PARTY DISCLOSURE
- 9. CHILDREN'S PRIVACY
- 10. INTERNATIONAL TRANSFERS
- 11. CHANGES TO OUR PRIVACY POLICY
- 12. CONTACT US
- 13. CALIFORNIA PRIVACY RIGHTS
- 14. DO NOT TRACK SIGNALS
1. THE DATA WE COLLECT
We may collect several types of information from and about users of our website, including:
Types of Data
- Personal Identifiable Information: Name, postal address, email address, telephone number, payment information, and travel preferences when you submit forms, make reservations, or create an account.
- Non-Personal Information: Browser type, device type, operating system, IP address, and usage details.
- Transaction Data: Details about payments to and from you, and details of services you have purchased from us.
- Marketing and Communications Data: Your preferences in receiving marketing from us and our third parties and your communication preferences.
2. HOW WE COLLECT YOUR DATA
We collect data through:
Collection Methods
- Direct Interactions: Information you provide when filling in forms, creating an account, making a reservation, subscribing to communications, or contacting us.
- Automated Technologies: As you navigate through our site, we may automatically collect technical data about your equipment, browsing actions, and patterns using cookies, server logs, and similar technologies.
- Third Parties: We may receive personal data about you from various third parties such as business partners, payment processors, and analytics providers.
3. HOW WE USE YOUR DATA
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
Data Usage Purposes
- To process and manage your reservations and bookings
- To provide you with information about destinations, offers, and services
- To personalize your experience and deliver content relevant to your interests
- To improve our website, products, services, and customer relationships
- To process payments and prevent fraudulent transactions
- To communicate with you about your account, reservations, or requests
- To send promotional emails about new tours, special offers, or other information we think you may find interesting
- To comply with legal obligations
4. COOKIES POLICY
Our website uses cookies to distinguish you from other users and enhance your experience. A cookie is a small file stored on your device that helps analyze web traffic or lets you know when you visit a particular site.
Types of cookies we use:
Cookie Types
- Essential Cookies: Required for the operation of our website
- Analytical/Performance Cookies: Allow us to recognize and count visitors and analyze website traffic
- Functionality Cookies: Enable our website to remember your preferences
- Targeting Cookies: Record your visit to our website, the pages you visit, and the links you follow
Cookie Management
- Managing Cookies: Most web browsers allow some control of cookies through browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.aboutcookies.org or www.allaboutcookies.org.
5. DATA SECURITY
We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way. We use SSL encryption to protect data transmission and secure all sensitive information.
We limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.
6. DATA RETENTION
We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process your personal data, and whether we can achieve those purposes through other means.
7. YOUR LEGAL RIGHTS
Under certain circumstances, you have rights under data protection laws in relation to your personal data, including:
Your Rights
- Access: Request access to your personal data
- Correction: Request correction of your personal data
- Erasure: Request erasure of your personal data
- Restriction: Request restriction of processing of your personal data
- Transfer: Request the transfer of your personal data
- Objection: Object to processing of your personal data
- Withdraw consent: Withdraw consent at any time where we rely on consent to process your personal data
Exercising Your Rights
- If you wish to exercise any of these rights, please contact us at privacy@galapagoshighend.com.
8. THIRD-PARTY DISCLOSURE
We do not sell your personal information under any circumstances. We value your privacy and maintain strict control over your personal data.
We may share your information in the following limited circumstances:
Information Sharing
- Tour and Expedition Partners: To fulfill your travel arrangements, we may share necessary personal information with trusted tour operators, accommodation providers, transportation services, and local guides. This sharing is strictly limited to what is required to provide the services you have requested and to ensure your expedition is properly planned and executed.
- Service Providers: We may share your information with third parties who assist us in operating our website, processing payments, and analyzing website usage. These providers are contractually obligated to keep personal information confidential and use it only for the purposes for which we disclose it to them.
- Legal Requirements: We may disclose your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.
9. CHILDREN'S PRIVACY
Our website is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are under 16, do not use or provide any information on this website. If we learn we have collected personal information from a child under 16, we will delete that information.
10. INTERNATIONAL TRANSFERS
We may transfer, store, and process your information in countries other than your own. Our servers and our service providers may be located in countries outside of your country of residence. These countries may have different data protection laws than those in your country of residence.
When we transfer personal data outside of your jurisdiction, we implement appropriate safeguards in accordance with applicable law.
11. CHANGES TO OUR PRIVACY POLICY
We may update our privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last Updated" date at the top of this policy. You are advised to review this privacy policy periodically for any changes.
12. CONTACT US
If you have any questions about this privacy policy or our privacy practices, please contact us at:
13. CALIFORNIA PRIVACY RIGHTS
If you are a California resident, California law may provide you with additional rights regarding our use of your personal information. Under the California Consumer Privacy Act (CCPA), California residents have the right to:
California Rights
- Know what personal information is being collected about them
- Know whether their personal information is disclosed and to whom
- Access their personal information
- Request deletion of their personal information
- Not be discriminated against for exercising their privacy rights
Additional Information
- Please note that Galápagos High End does not sell personal information to third parties under any circumstances, so the right to opt out of sales does not apply.
- To exercise your rights under the CCPA, you may contact us using the contact information provided in Section 13. We will verify your request using the information associated with your account, including email address. Government identification may be required. You can also designate an authorized agent to make a request on your behalf.
14. DO NOT TRACK SIGNALS
We currently do not respond to "Do Not Track" signals or similar mechanisms. Third parties may collect personal information about your online activities over time and across different websites when you use our website.
CONTACT US
Galápagos High End
Calle Isla Floreana 414 y Calle Petrel
Puerto Ayora, Santa Cruz Island, Galápagos, Ecuador
Phone: +593 99 285 4733 (Ecuador) / +1 (321) 345-1018 (USA)
Email: privacy@galapagoshighend.com
Website: galapagoshighend.com
By using our website, you consent to our privacy policy.